Privacy & terms

Privacy Policy

Catalyst Technology Solutions Inc. respects the privacy of visitors, clients and business contacts. This policy explains how we handle information connected with our website and business inquiries.

Information and purpose

When you contact us, we use the details you provide to respond to your inquiry, assess project requirements and administer agreed services. We limit collection to information relevant to those purposes. An inquiry does not subscribe you to marketing communications.

Project brief and email

The project brief tool processes entries in your browser. It does not submit them to our server. A downloaded brief remains on your device. Selecting “Open email draft” passes the brief to your email application; you review and send the message yourself. Your email provider’s privacy practices also apply.

Confidential records, passwords and system credentials are handled through channels agreed for the engagement, not through a general project inquiry.

Cookies, preferences and cache

We store your consent choice on your device for up to 180 days. Optional preferences are disabled until accepted. With your permission, browser storage remembers appearance and motion settings. We do not use advertising cookies, marketing pixels or visitor analytics scripts.

“Cookie settings” in the footer lets you change consent or clear saved appearance preferences. Rejecting optional storage removes those saved preferences. The page controls still work without saving your choices.

Your browser may cache images and site files for faster loading. This cache is separate from cookies and does not store the project brief. Cached files are managed through your browser settings.

Hosting and service providers

Cloudflare provides hosting and delivery for our public website and may process technical information such as IP addresses and request records. Its processing may occur outside Canada and is described in its Privacy Policy. Information shared with other service providers is limited to the purposes of the relevant service and applicable contractual requirements.

Confidentiality, safeguards and retention

We restrict access to personal information to authorized personnel who need it for their work. Safeguards are proportionate to the information’s sensitivity. Client engagements define any access to systems or sensitive records, approved service providers and incident reporting responsibilities.

We retain information for its business purpose and applicable legal obligations, then securely delete or de-identify it. Security incidents are assessed and handled in accordance with applicable notification and recordkeeping requirements.

Access, corrections and privacy concerns

You may request access to or correction of personal information under our control, ask about its use, withdraw consent where applicable, or raise a privacy concern. Legal and contractual restrictions may affect a request. We may verify identity before releasing or changing a record.

Privacy inquiries can be sent to sales@ctsolution.ca, with “Privacy” in the subject line.

Unresolved privacy concerns may also be directed to the Office of the Privacy Commissioner of Canada. Changes to this policy will appear with an updated revision date.

Terms & Conditions

These terms govern use of the website operated by Catalyst Technology Solutions Inc. Professional services are governed by a separate agreement accepted by the parties.

Website information

Our service descriptions, articles and project accounts present our capabilities and experience. They do not constitute a binding quotation, a site-specific assessment or a guarantee of availability or results. Project scope and commercial terms are confirmed separately.

Inquiries and engagement

Preparing a brief, opening an email draft or sending an inquiry does not reserve a service or create a contract. Work starts after scope, fees, timing and responsibilities have been agreed in writing by authorized representatives.

Acceptable use and ownership

You may use this website to evaluate our services and share links to its content. Unauthorized access, interference, malicious software and misuse of another person’s information are prohibited. Our branding and original content remain protected by applicable intellectual property laws. Third-party material remains the property of its respective owners.

Accuracy, availability and third parties

We take reasonable care with website information and may update it as our services develop. We do not guarantee uninterrupted access or the absence of errors. Third-party websites, products and services are subject to their own terms and privacy practices.

Applicable law and contact

These terms are governed by Ontario law and applicable Canadian federal law, subject to any mandatory legal requirements. Nothing in these terms excludes rights or liability that cannot lawfully be excluded.

Questions about these terms can be sent to sales@ctsolution.ca. Our business location and telephone number are available on the contact page.

Project engagement terms

These provisions apply only when incorporated into a quotation or service agreement accepted by both parties. Any express variation in the accepted agreement takes precedence.

Scope and authorization

The accepted scope sets out the services, locations, deliverables, fees, schedule and responsibilities. The client confirms its authority over the relevant premises, equipment, systems and information. Required access, site approvals and specialist qualifications are confirmed before the affected work begins.

Delivery and changes

We perform the agreed services with reasonable skill and care. Changes to scope, quantities, timing or fees require documented approval. Additional specialists or subcontractors are assigned in accordance with the engagement’s requirements and any agreed client approval process.

Site readiness and system protection

The client provides the agreed access, equipment readiness and relevant site safety information. Work may be paused where safe access or authorization is unavailable. Production changes follow the approved maintenance window and change process, including agreed recovery and rollback responsibilities.

Unless included in our scope, the client remains responsible for confirming usable backups. Removal, erasure or disposal of equipment requires explicit authorization. IT asset disposition and data destruction may be delivered through an agreed third-party provider.

Confidentiality and project information

Each party protects the other’s confidential information and uses it only for the engagement or as required by law. Access is limited to authorized personnel. The agreement governs approved tools, secure credential handling, incident escalation and the return or deletion of project information.

Testing, acceptance and handover

Testing follows the acceptance criteria and standards identified in the scope. Handover records completed work, results, exceptions and agreed follow-up actions. The client reviews deliverables through the acceptance process set out in the agreement. Any correction period, warranty or service-level commitment is stated in that agreement.

Fees, ownership and scheduling

The quotation specifies currency, applicable taxes, payment terms, travel and approved third-party charges. Scheduling changes and cancellation are handled under the accepted agreement. Client data and equipment remain the client’s property; ownership and permitted use of project deliverables are defined in the agreement. Each party retains its pre-existing intellectual property unless agreed otherwise.

Responsibility and resolution

Liability limits, remedies, insurance requirements and termination rights are governed by the accepted agreement and applicable law. The parties will promptly raise project concerns and seek a good-faith resolution. Nothing here excludes liability or rights that cannot lawfully be excluded.

Trademarks & credits

Technology platforms

Product names and logos identify technologies relevant to our experience and services. They remain the property of their respective owners and do not imply endorsement or a vendor partnership.

Cisco, Juniper Networks and Mist, HPE Aruba Networking, Dell Technologies, IBM, Fortinet FortiGate, SonicWall, NETGEAR, Microsoft Windows and Azure, Amazon Web Services, Google Cloud and Cloudflare are trademarks or product names of their respective owners.

Linux and Tux

Linux is a registered trademark of Linus Torvalds. Tux was created by Larry Ewing using GIMP. The artwork is sourced from kernel.org; its attribution information is available on that site.

Photography and illustrations

Service imagery is illustrative. The completed-work descriptions reflect the project accounts provided by our team.